Scale Your Tech Support Operations

The IT support and managed services industry in the United States is valued at over $350 billion and continues to grow as businesses of all sizes increasingly depend on technology infrastructure for their operations. Small and medium-sized businesses, which often lack dedicated IT departments, represent the primary market for outsourced tech support providers. From help desk services and network management to cybersecurity monitoring and cloud migration, IT support companies serve a mission-critical function for their clients. The business model for tech support companies has shifted dramatically toward recurring revenue through monthly managed service agreements. Instead of billing hourly for break-fix work, most successful IT support firms now offer tiered service packages that include remote monitoring, patch management, backup services, and priority support. This subscription model creates predictable income but requires upfront investment in remote monitoring and management (RMM) platforms, professional services automation (PSA) software, and skilled technical staff. Labor costs are the largest expense for tech support businesses, with qualified help desk technicians, network engineers, and cybersecurity specialists commanding competitive salaries. Software licensing for the tools that power modern IT management — RMM platforms, endpoint protection, cloud management tools, and ticketing systems — represents another significant ongoing cost. Brevo Capital works with lenders who appreciate the recurring revenue characteristics of managed IT services and can finance the technology and talent investments needed to scale these businesses.